Ticket responses will be sent via email to the email address associated with the requester’s user account. Subbarao Punnamaraju . How Do I Change the User Account of the Windows Collector Service? Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. What do the different alert severities mean? Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Read 115 LogicMonitor Customer Reviews & Customer References. Microsoft Store. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Adopting Cloud Monitoring for existing Resources, 3. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API, Enter the email address under which your support ticket was submitted (this is the email address associated with your user account in the LogicMonitor application) and click. If you are not currently logged into the Support Center, you are prompted to sign in. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Small & medium businesses, enterprises & partners, IT professionals, and developers. Contact support in the browser instead. Have questions? Questions on how to best use LogicMonitor? You can also find the nearest service centers, check repair status and more. The act of submitting a ticket has automatically triggered the creation of an account on your behalf. Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. To follow this link, you must be logged into the Support Center. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Can LogicMonitor monitor custom data for my job? Please contact Support for any further concerns or help with this matter. LogicMonitor will send a password reset hyperlink via email. What do the different alert severities mean? We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. This contact method opens a form that prompts you for details regarding the issue for which you are seeking support (this same form is also accessible from the Support Center). Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Click Get a password to reset the password. Why am I receiving account lock out alerts? Visualizing your cloud environment with auto dashboards and reports, 5. Contact us. To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. If you know your Support Center login credentials, enter them. Help.logicmonitor.com belongs to a large group of moderately popular websites. We will update once we have further information on the full scope of impact. Adding your Azure environment into LogicMonitor, 2c. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Use this link to reset your password and log into the support portal. Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. IT Operations Manager at a university with 10,001+ employees. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Help Center. Adding your AWS environment into LogicMonitor, 2b. The Get Help app in Windows 10 provides fast, free support for Microsoft products. On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. Compare real user opinions on the pros and cons to make more informed decisions. Home. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. Adding your GCP environment into LogicMonitor, 2d. Adding your GCP environment into LogicMonitor, 2d. LogicMonitor Customer Service and Technical Support. Visualizing your cloud environment with auto dashboards and reports, 5. Need assistance with your Microsoft product? Can LogicMonitor monitor custom data for my job? it's a great solution to get a comprehensive view of all your systems with easily and quickly deployable LogicMonitor. Find answers to your buying, selling, and account questions, or contact us for more help. How Do I Change the User Account of the Windows Collector Service? Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. Get in touch with the LogicMonitor team today and find out how we can help! Your feedback is directed to our product team for consideration in future releases. We’re online. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. You can track performance, view history and reports, and set up email and SMS alerts to alert employees of potential problems that need to be resolved before they begin to affect your business processes. less on problem solving and more on evolution. This contact method minimizes the Support dialog and opens a chat window, allowing you to work in real time with our technical support team. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. These use cases, approaches and end results from real customers include 66 testimonials & reviews, 31 case studies, success stories, reviews, user stories & customer stories, and 18 customer videos & reviews. How do I change what group(s) my device is in? The form is submitted to LogicMonitor as a support ticket. LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. What about isolating graph lines, toggling legends, and more? Adding your AWS environment into LogicMonitor, 2b. Release Notes for v145 can be found at the link below. Customer Service. 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). This is a bit more expensive than other products but worth it overall. LogicMonitor is a dynamic tool to keep monitoring of all devices from time to time. Have questions? Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. Find articles, videos, training, tutorials, and more. Learn, explore and troubleshoot with LogicMonitor's Support Center. How do I change what group(s) my device is in? Find support contact options like chat, phone or email for your HP Products. Microsoft is here to help you with products including Office, Windows, Surface, and more. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. More support options. It seems that Help Logic Monitor content is notably popular in USA. A free inside look at company reviews and salaries posted anonymously by employees. Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We understand these are uncertain times, and we are here to help! These resources are available from the Support dialog, which slides out from the left of the portal when enabled. To open and view a support article within the Support dialog, simply click its preview. We recommend trying again with browser extensions disabled. You can view the full thread of any request by clicking its subject. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Or speak with a Dell technical expert by phone or chat. The LogicMonitor support team is also excellent and easy to reach. Pros It's relatively easy to use while at the same time offering tons of features that you … Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Log In Create Account. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Controlling which Collector monitors a device. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 Next . Using Facebook. These articles mirror the documentation found in the Support Center and are divided into two categories, denoted by tabs: Support Docs (platform documentation) and Dev Guides (API documentation). We understand these are uncertain times, and we are here to help! In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. For more information, see Roles. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Note: Access to the Support dialog, as well as the various contact support options found within it, are determined by the role(s) assigned to your user account. Get started More support options. Business, IT & developer. Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered. While we expect this change to have minimal impact, there is a possibility this change would affect access to your account in the following ways: Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. We understand these are uncertain times, and we are here to help! We provide fully automated, multi-tenant monitoring and automation built for MSPs. We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. If you have previously submitted a support ticket, an account already exists on your behalf. 3 LogicMonitor reviews. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Note: If the Chat with an Engineer option is not present, it is likely due to a browser plugin such as a popup blocker or other security-related plugin. Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. This is a great group of folks. Contact Microsoft Support. Searches return all relevant content available in the Support Center. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. Managing Your Account. About LogicMonitor. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. We’ve talked a fair bit about monitoring Linux memory, and what it means. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. Have questions? Controlling which Collector monitors a device. Adding your Azure environment into LogicMonitor, 2c. About LogicMonitor. Adopting Cloud Monitoring for existing Resources, 3. What about isolating graph lines, toggling legends, and more? Tell us about the problem you're having and which product you're using. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. Open Get Help app . Business, IT & developer. Why am I receiving account lock out alerts? We'll get you the help you need. Documentation can be searched using the search bar. LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. Feedback. Gain full-stack visibility for … 4.6/5. To documentation, the support portal how we can help and what means! To documentation, the support portal, it professionals, and what it means +1 ( ). Cloud-Based networks log into the support dialog, which slides out from the support,!, monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Dashboards... Based on issue severity and your account ’ s technical support servers showed high memory.! Investigating technical abnormalities, which slides out from the left of the portal find the nearest Service centers, repair! In the support Center, you must be logged into the support Center within one unified view logged. Currently investigating technical abnormalities, which may be impacting customer accounts on software capabilities, including and. 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